Refund & Delay Policy

 

At Flight Bag Rescue, we are committed to resolving every luggage recovery case as efficiently and professionally as possible. Below is our official policy regarding delivery timeframes, delays, and refund eligibility.

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Delivery Timeframes

 

We aim to recover and deliver luggage within the following timeframes:

• VIP Service – Target delivery within 24 hours

• Standard Service – Target delivery within 48 hours

 

These timeframes begin once your recovery request is confirmed and all necessary information is received.

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Grace Period for Delays

 

Due to the nature of international travel and third-party handling (e.g. airlines, customs, or couriers), unexpected delays can sometimes occur. For this reason, we include a grace period following each service tier:

• VIP Service – 48-hour grace period

• Standard Service – 48-hour grace period

 

During the grace period, our team will continue active recovery efforts. Refund requests will not be accepted during this time.

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Refund Eligibility If your luggage is not recovered and delivered by the end of the grace period, you may be eligible for a partial refund based on the specific circumstances of your case, including:

• Efforts made to retrieve the bag

• Location of the luggage (e.g. if it was stuck overseas)

• Delays caused by airline or customs policies

 

We do not offer full refunds once recovery efforts have begun, as resources are immediately allocated to your case upon booking.

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No-Fault Delays Please note:

 

We are not responsible for delays caused by airline errors, unlocated bags, customs issues, or inaccessible delivery addresses. We will, however, continue working on your case and provide regular updates throughout.