Terms & Conditions

Refund & Delay Policy

At Flight Bag Rescue, we act as an independent luggage recovery support service. Our team works hard to liaise with airlines, baggage handlers, and couriers to help reunite passengers with their missing luggage as quickly as possible. However, as we do not control these third-party organizations, we cannot guarantee recovery timeframes or final outcomes.

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Delivery Timeframes

Every luggage recovery case is different, and while our team always works as quickly as possible, recovery times can vary depending on the airline, baggage-handling company, and other external factors.

 

Our goal is to achieve resolution promptly, but as these processes depend on third-party organizations, exact timeframes cannot be guaranteed. Rest assured, we remain proactive throughout the process and continue following up until a clear outcome is reached.

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Refund Eligibility

Refunds are reviewed on a case-by-case basis. Once recovery efforts begin, staff time and resources are immediately allocated to your case.

• Standard Service: Non-refundable, as this fee covers all coordination, communication, and tracking support provided by our team.

• VIP Service: Eligible for a £30 partial refund in cases where the luggage cannot be recovered after all reasonable and documented efforts have been made. This amount primarily covers the delivery portion of the service.

 

Refunds are not issued for delays caused by airlines, customs, or couriers, as these are outside our control.

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No-Fault Delays

Please note that Flight Bag Rescue is not responsible for any delay caused by:

• Airline or baggage-handling errors

• Customs procedures or clearance delays

• Courier delays or delivery restrictions

• Incorrect, inaccessible, or incomplete delivery information

 

Our role is to assist, support, and communicate with all relevant parties on your behalf. While we continue to follow up and push for updates, final control always lies with the airline and its handling partners.

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Resolution Timeframe & Grace Period

We aim to provide a clear outcome within 48 hours of receiving full case details. A 48-hour grace period applies to all International Help cases.

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This grace period allows for:

• Delays in airline responses (which are often outside our control).

• Time to escalate and follow up multiple times, if needed.

 

Our team remains active throughout the grace period, continuing to chase the airline and push for resolution on your behalf.

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Resolution and Limitations

Every case is unique. While we always aim to reach a successful resolution as quickly as possible, there is no guaranteed timeframe and no absolute guarantee that every bag will be located.

 

In rare cases, luggage may be permanently lost, mishandled, or destroyed by the airline. Such outcomes are beyond the control of Flight Bag Rescue, and we will not be held liable for any loss, damage, or delay caused by third-party organizations.

 

Our responsibility is to act with diligence, provide continuous follow-up, and communicate all available updates until a final outcome is reached.