Refund & Delay Policy

 

At Flight Bag Rescue, we are committed to resolving every luggage recovery case as efficiently and professionally as possible. Below is our official policy regarding delivery timeframes, delays, and refund eligibility.

⸻

Delivery Timeframes

 

We aim to recover and deliver luggage within the following timeframes:

• VIP Service – Target delivery within 24 hours

• Standard Service – Target delivery within 48 hours

 

These timeframes begin once your recovery request is confirmed and all necessary information is received.

⸻

Grace Period for Delays

 

Due to the nature of international travel and third-party handling (e.g. airlines, customs, or couriers), unexpected delays can sometimes occur. For this reason, we include a grace period following each service tier:

• VIP Service – 48-hour grace period

• Standard Service – 48-hour grace period

 

During the grace period, our team will continue active recovery efforts. Refund requests will not be accepted during this time.

⸻

Refund Eligibility If your luggage is not recovered and delivered by the end of the grace period, you may be eligible for a partial refund based on the specific circumstances of your case, including:

• Efforts made to retrieve the bag

• Location of the luggage (e.g. if it was stuck overseas)

• Delays caused by airline or customs policies

 

We do not offer full refunds once recovery efforts have begun, as resources are immediately allocated to your case upon booking.

⸻

No-Fault Delays Please note:

 

We are not responsible for delays caused by airline errors, unlocated bags, customs issues, or inaccessible delivery addresses. We will, however, continue working on your case and provide regular updates throughout.

​

​

International Help Service Policy (£50 Support Fee)

 

Our International Help Service is designed to support international travelers who have lost their luggage abroad and are struggling to get clear updates from the airline. This service is priced at a flat fee of £50, which covers our time and resources dedicated to tracking and communicating with the airline on your behalf.

 

Once this service is booked:

​

• Our team will contact the airline directly, escalate the case, and send follow-up emails and phone calls to push for resolution.

​

• We aim to assist in locating the luggage and guiding the airline to complete delivery, where possible.

​

• This service provides relief and representation during the stressful process of airline delays but it does not guarantee the successful return of your bag, as resolution depends on the airline.

​

Please note: This service does not include delivery. The airline is responsible for returning the bag to you directly.

​

⸻

 

Resolution Timeframe & Grace Period

 

We aim to provide a clear outcome within 48 hours of receiving full case details.

 

A 48-hour grace period applies to all International Help cases.

 

This grace period allows for:

            •          Delays in airline responses (which are often outside our control)

            •          Time to escalate and follow up multiple times, if needed

 

Our team remains active throughout the grace period, continuing to chase the airline and push for resolution on your behalf.

 

⸻

 

Refund Policy for International Help

 

The £50 support fee is non-refundable. This fee covers the time, expertise, and resources used in attempting to recover your luggage.

 

Even if the airline is ultimately unable to locate or return your bag, we cannot issue refunds once the service has started.