Question 1

What does Flight Bag Rescue actually do?

Accepted Answer

We support passengers by actively managing their luggage case with the airline.

With your authorization, we:
• Communicate directly with the airline
• Monitor case progress and response timelines
• Follow up when responses are delayed
• Review and clearly explain airline information
• Keep cases active so they do not stall due to lack of response

Our role is to apply consistent oversight and keep you informed at every stage.

Question 2

Do you work for the airline or the airport?

Accepted Answer

No. Flight Bag Rescue is completely independent. We do not work for airlines or airports we work for you, the passenger.

Question 3

Do you collect or deliver luggage?

Accepted Answer

No. Flight Bag Rescue does not physically collect or deliver luggage.

Recovery, delivery, or collection arrangements are handled by the airline and its appointed partners. We liaise with the airline to confirm available options, clarify whether delivery or collection applies, and keep you informed of next steps.

Question 4

How does the process start?

Accepted Answer

Once your case is submitted and payment is confirmed, we review your details and begin managing communication with the airline.

You’ll receive confirmation once your case is opened.

Question 5

How quickly do you start working on my case?

Accepted Answer

We begin reviewing and progressing cases promptly after payment, during business hours. Update frequency depends on the service level you choose.

Question 6

How often will I hear from you?

Accepted Answer

You will receive structured updates based on your chosen service:
          •         Basic: every 72 hours
          •         Standard (Recommended): every 48 hours
          •         VIP: every 24 hours

Updates are provided even when there is no change, so you are never left without information.

Question 7

What’s the difference between Basic, Standard, and VIP?

Accepted Answer

All service levels involve genuine case handling and airline communication.

The difference is priority, follow-up intensity, and update frequency:
          •         Basic: cases are monitored and progressed at a standard pace
          •         Standard: cases receive more proactive follow-ups and priority handling
          •         VIP: cases receive the highest internal priority, closer oversight, and more frequent updates

Care remains consistent across all services — urgency and intensity differ.

Question 8

Can I upgrade my service later?

Accepted Answer

Yes. You can upgrade your service at any time if your case becomes more time-sensitive or you would like increased priority and follow-ups.

Question 9

Can you guarantee my luggage will be recovered?

Accepted Answer

No. Airlines control baggage systems and final outcomes.

What we do guarantee is active case support, follow-ups where appropriate, and clear communication throughout.

Question 10

How long does luggage recovery usually take?

Accepted Answer

Timelines vary depending on the airline, route, and baggage handling process.

Some cases resolve quickly, while others take longer. We keep you informed throughout, regardless of how long the process takes.

Question 11

What if my bag is in another country?

Accepted Answer

We liaise with the airline to monitor the case and explain next steps.

International cases may take longer due to airline processes, but we remain actively involved, follow up where needed, and keep you informed of recovery, delivery, or collection arrangements.

Question 12

What happens if my bag isn’t found?

Accepted Answer

If a bag cannot be located after all reasonable steps have been taken, we will explain the outcome and guide you through the airline’s claims and compensation process.

Question 13

Is the £50 Basic service a one-time fee?

Accepted Answer

Yes. The £50 Basic service is a one-time fee for opening and monitoring your case.

If you require increased follow-ups or priority handling, you can upgrade your service at any time.

Question 14

Do you offer refunds if the bag isn’t found?

Accepted Answer

No. Fees cover the time, resources, and case handling work carried out.

Because work begins immediately and continues throughout the case, services are non-refundable.

Question 15

Is Travel Companion a medical or mental health service?

Accepted Answer

No. Travel Companion is not a medical or mental health service. It provides reassurance and guidance only.

Question 16

Can I use Travel Companion if I’m already at the airport?

Accepted Answer

Yes. You can use Travel Companion even if you are already at the airport and feeling overwhelmed. You can also pre-book the service before your trip for planned support.

Question 17

How do I communicate with Travel Companion?

Accepted Answer

Support is provided via WhatsApp messages, WhatsApp calls, or phone calls, depending on your preference.

Question 18

When does Travel Companion support begin and end?

Accepted Answer

Support can begin from the moment you are on your way to the airport. Support continues through the most stressful parts of travel, including waiting, boarding, and take-off. Support is also available when you arrive at your destination if you need reassurance or guidance.

Question 19

Can the Panic Button help after I arrive at my destination?

Accepted Answer

Yes. We may also support with travel-related guidance after arrival, including helping you organise next steps, activities, restaurants, or other travel arrangements.

Question 20

Will I speak to a real person when I press the Panic Button?

Accepted Answer

Yes. Flight Bag Rescue provides real human support throughout your case.

Question 21

Can I use the Panic Button outside the UK?

Accepted Answer

Yes. We support travellers worldwide.

Frequently Asked Questions