Basic Support

Best for: Passengers who want professional assistance opening and monitoring their case without urgency pressure.

 

What’s included:

• Case opened and fully reviewed.

• Airline contacted to request luggage status information.

• Airline information reviewed, investigated where needed, and clearly explained.

• Case actively monitored.

• Clear guidance on what to expect next and likely timelines.

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Update frequency:

Every 72 hours, even if there is no change.

 

How this service works:

Your case is monitored and progressed at a standard pace.

Increased follow-ups and priority handling are available under Standard and VIP services.