Our Customer Support Team
At the heart of our service is a dedicated 24/7 customer support team committed to making every travel experience seamless. Whether you’re tracking your luggage, need real-time updates, or just want peace of mind, our friendly and multilingual agents are always just a call or message away.
We combine compassion, professionalism, and a deep understanding of traveler needs to deliver fast, reliable assistance anytime, anywhere. Your journey matters to us, and we’re here to support you every step of the way.
Welcome
To Our Services
Lost your luggage?
We've got your back!
Simple, Transparent Pricing
No hidden fees. Just fast, personal lost luggage recovery-when you need it most.
Standard Recovery – From £85
Reliable, professional service with real human care.
Our Standard Recovery plan gives you peace of mind at an affordable price. We’ll locate your bag, handle all communication with the airline, and deliver it directly to your door usually within 24 to 48 hours.
What’s Included:
✔️ Full tracking and recovery of your lost luggage
✔️ Delivery included for up to 30 miles
✔️ All communication with the airline handled by us
✔️ Real-time updates from a real human not a bot
✔️ 24–48 hour recovery target
✔️ Friendly, supportive customer care
📍 Travelling further?
If your delivery address is beyond 30 miles, we’ll calculate a small additional fee based on distance. We’ll confirm everything clearly before you pay no surprises.
Best for: Travelers who want a smooth, stress-free recovery at an affordable price perfect for short to mid-range deliveries.
VIP Priority Recovery – From £115
Faster action. Premium care. Personal service.
Our VIP Priority plan puts your case at the front of the queue. A recovery agent begins work within 1 hour of booking, and you receive fast, frequent updates until your bag arrives. We’re hands-on from start to finish.
What’s Included:
✔️ All benefits from the Standard Plan
✔️ Case actioned within 1 hour of booking
✔️ Delivery included for up to 50 miles
✔️ 24-hour delivery target (whenever possible)
✔️ Assigned personal recovery agent
✔️ Regular updates and priority handling
✔️ Smooth, high-touch service from start to finish
📍 Long distance?
Need your bag delivered further than 50 miles? No problem we’ll quote a small mileage-based fee before starting. Everything is clearly explained and confirmed with you in advance.
Best for: Business travelers, VIPs, or anyone who needs their bag urgently and wants a faster, elevated experience.